Create lasting ties with your Elenco handbag by avoiding placing it in prolonged exposure to intense light and contact with oily substances, solvents or alcohol (such as perfume, for example). Protect it from heavy rain and avoid contact with abrasive surfaces that could damage the leather. Avoid putting dark-hued Elenco handbags in prolonged contact with light-coloured fabrics, especially under humid conditions; for light-coloured Elenco handbags, avoid rubbing against other materials or prints whose colours could transfer (such as jeans, for example). We also recommend storing your Elenco handbag in the cloth dust bag we offer with each purchase, far away from strong light, humidity and heat.
1. Right of free termination of contract
In accordance with applicable norms, if you are contracting as a consumer, you have the right to opt for the free termination of the contract under the applicable legal terms.
To exercise your right of free termination of contract, write to us by email (email@example.com) or through our contact form to inform us of your decision to freely terminate this contract in an unequivocal declaration (example: a letter sent by mail or email). You should use the termination form shown in the Attachments. However, you may exercise your right of free termination by any means, as the use of any of these means is not mandatory.
To comply with the contract termination period, simply communicate your will to exercise your right of free termination before the contract termination period expires.
Effects of contract termination
If you terminate your Contract, we will refund any amount paid for products, including shipping costs to the original delivery address, without undue delay and within 14 days of the day you expressed your decision to terminate this contract. The refund will be issued to the form of payment used for the original transaction. In any case, you will not pay any fees arising from this refund. Notwithstanding the foregoing, we may retain the refund until we receive the returned products or until the customer demonstrates that they have returned them.
2. Contractual right to return products
In addition to your legal right to freely terminate the contract, mentioned in Clause 13.1 above, we grant you a period of 15 days from the shipment confirmation date to return products.
You may exercise your right to return products in accordance with the terms set forth in Clause 14.1 above regarding exercising your right of free termination of the contract. However, you must inform us of your intention to return and deliver the products to us within 15 days of the shipment confirmation.
The contractual right to return products shall apply exclusively to products that can be returned to us in the same conditions as the customer received them. No refund shall be issued if the product has been used beyond the mere opening of the packaging or if it has been damaged. The article will be examined for smells, stains or other signs of improper use; therefore, the customer should take care with the products while they are in their possession. Please return the item using or including the original packaging. You should also include all product instructions, labels, documents and packaging. In any case, you must deliver the duly filled in receipt received at the time of delivery of the product, along with the product to be returned.
Products can be returned free of charge as indicated:
Carrier returns: When returning the product(s) using a carrier of our choice, you must contact us via our web form to have the product picked up at the original delivery address. You must ship the product in the same packaging as it was received, with a printout of the e-ticket attached to the shipping confirmation email.
If you do not wish to return the products through the available free option, you will be responsible for all return costs. Please note that if you decide to return the items using a payment-upon-receipt method, we are authorised to charge you for any expenses we may incur.
After examining the item, we will inform you if you are entitled to receive a refund. Delivery costs will be reimbursed when the contractual right to return the products is exercised within the contractually defined period and all products concerned are returned. Refunds will be made as soon as possible and in any event up to 14 days from the date you inform us of your intention to return the products. In spite of the foregoing, we may retain your refund until we receive the returned products or until you show evidence of their shipment. Refunds will always be issued to the same form payment used to pay for the purchase.
If you have any questions, please contact us via our contact form.
3. Defective products
If you feel that, at the time of delivery, the product is not in accordance with the contracted terms, contact us via our contact form, indicating the product details as well as the damage suffered and we will tell you how to proceed.
You may return the product by delivering a printout of the e-ticket to a carrier sent by us to your home and will subsequently be refunded the corresponding amount.
By law, instead of contract termination (and consequent return of the product and refund), you may also choose to replace or repair the product.
Price refund, product replacement, or product repair should occur as soon as possible and in any case within 30 days.
Amounts paid for products returned due to any damages or defects will be refunded in full and to the same payment method used to pay for the purchase.
All rights recognised under the applicable law will be safeguarded.
4. Variations not be considered defects
The products we sell, especially those made by hand, often display characteristics of the natural materials used in their production. These characteristics, such as variations in grain, knot texture and colour, may not be considered defects or damage. On the contrary, you should expect and appreciate them. We select only the highest quality products, but these characteristics are inevitable and must be accepted as part of the unique appearance of the product.
5. Right of termination and return of orders made from other countries
If you have ordered items through this website from another EU Member State or another country outside Portugal, clauses 14.1 and 14.2 apply in the same circumstances.
The provisions of this clause should not affect your rights as a consumer and user, nor your right to terminate the contract.
6. Product warranty
All products sold by Elenco have a lifetime warranty.